As part of my services for Property and Facilities management, I have three distinct priority levels, which are determined based on the information provided to me in the service request:
Standard (Code 1): This needs to be handled when I can get to it
For most repairs and maintenance items, this will be handled the next time I’m at the property, or already in that neighborhood.
I.E.:
– A spigot cannot be turned on
– A window cannot be opened in a room that is rarely used
– The sliding screen door doesn’t slide well
Urgent (Code 2): This needs to be handled very soon
For some items, they need to be handled urgently, so I need to MAKE time and space for them, but it is not an emergency.
I.E.:
– The spigot in the backyard broke off, I can’t turn it off, but water is shut off to all of the outside spigots.
– The sliding glass door (the only rear egress) is jammed and will not open.
– The garage roll up door doesn’t work, won’t close. Cars inside are locked, and nothing of value is visible or accessible.
Emergency (Code 3): This needs to be handled RIGHT NOW
These repairs need to be handled RIGHT NOW, there is nothing more important than this. These repairs include anything that is now, or is about to, cause major damage to the home, create a major safety problem, or otherwise is or could quickly become, an emergency.
I.E.:
– A water line or pipe has broken and is flooding one or more rooms.
– The front door cannot be closed at all.
– A window has been smashed/broken and it’s raining/snowing.
I do my best to determine the level of urgency from the information provided, and to balance my response with the needs of the repairs versus the budget of my clients.
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